Delivery & Returns

We are fully UK based company and warehouse on the outskirts of London, so any returns are easy to make. 

CHRISTMAS DELIVERY DATES & RETURNS

For guaranteed delivery before Christmas, STANDARD DELIVERY - 19th December.

For guaranteed delivery before Christmas, EXPRESS DELIVERY - 22nd December.

We have an extended Christmas gift return policy for all orders bought in December up to 22/12/2016 for gifts. These orders can be notified for return up to 06/01/2017, which must then be returned to us in our standard 14 days from this date. All other normal return rules below still apply.

The majority of standard deliveries are by Royal Mail (tracked on delivery or attempted delivery service) or DPD fully tracked service. All DPD shipping correspondence will be from our warehouse partners Flostream.

Free Delivery on all accessory orders over £85, UK only. Excludes large rug deliveries. Furniture deliveries which are free over £2000.

Standard Delivery UK - £4.75, available for all UK postcodes.

Saturday Delivery, UK Mainland only - £15. Orders must be made by 1pm Friday, excluding Bank Holidays when orders must be by 1pm Thursday.

Express Delivery, UK Mainland only - £8.00. Next Working Day if ordered before 1pm. This option is found on the SHIPPING page after the basket page.

Excludes - (Northern Ireland-BT, Channel Islands-JE,GY, Isle of Man-IM, Scottish Highlands and Islands, Scilly Isles-TR)
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Large Rug Delivery, UK Mainland only - £10

Small Furniture - £10. UK Mainland only, please contact for a quote for any of the following postcodes-

Medium Furniture - £28. UK Mainland only, please contact for a quote for any of the following postcodes-

Large Furniture - £58. UK Mainland only, please contact for a quote for any of the following postcodes-
(Northern Ireland-BT, Channel Islands-JE,GY, Isle of Man-IM, Scottish Highlands and Islands, Scilly Isles-TR)
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

All furniture deliveries are a doorstep service only and will normally be driver only so someone must be available at the delivery address to assist.

Republic of Ireland Deliveries - £15

European Deliveries - £22.

We will ship WORLDWIDE, so if you live outside Europe please contact us on, enquiries@cloudberryliving.co.uk, with your country and full order details and we will supply you with a quote. N.B. These deliveries will normally incur an import duty that vary from each country and are not the responsibility of Cloudberry Living to pay.

Cancellation & Returns 
Should you wish to cancel or return any of your goods, you may only do so in accordance with our cancellation and returns policy: 

Prior to Delivery

At any time contacting our customer services team, quoting your order reference number, via the Contact Form on the website providing your goods have not already been dispatched. If the goods have been dispatched then please follow our returns policy as detailed below. 

If you receive the goods after you have cancelled your order but the order has already been dispatched then you must send the goods back to us, without unpacking them, at your own cost and risk. Once you have notified us that you are cancelling your contract, and provided that the goods in question are returned by you and received by us in their original condition, any sum debited from your credit card will be re-credited, less the delivery costs, to your account within 14 days.

 

After Delivery

You are able to return any goods, for whatever reason, by notifying us within 14 days of receiving your goods. You must then return the goods to us, unused and in resaleable condition, within 14 days of notifying us. Any items that are returned with any kind of damage may result in a charge being made and a reasonable amount may be taken from the refund to compensate this. If items are not returned within the 14 days we allow, your return may not be accepted and will be returned to you.

Jewellery - We do not accept returns of any Edblad earrings due to Health and Safety reasons.

If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we ask for goods to be examined as soon as reasonably possible after delivery and if possible you notify us of the problem via the Contact Form on the website within 7 working days. 


If you notify a problem to us under this condition, our obligation will be, at your option: 

  • To make good any shortage or non-delivery
  • To replace any goods that are damaged or defective
  • To refund to you the amount paid by you for the goods in question


If the return is a result of a mistake by Cloudberry Living we will refund the delivery charge, otherwise the delivery charge is non-refundable. Replacement items will be sent to you free of delivery charges. 

Refunds will be made in the same form of payment that was originally used, within 14 days of us receiving your return. 

Returns Address -

Cloudberry Living

Flostream

Springheath House

Kelpatrick road

Slough

SL1 6BW

My Basket
    • You have no items in your basket
Subtotal £0

Please wait...

My Item