Cloudberry Living Limited (www.cloudberryliving.co.uk and www.cloudberryliving.com)
is an online shop that sells designer gifts and home accessories from Scandinavia.
Our focus is to offer high quality products and to give a professional and first
class service to our customers. Our conditions of purchase follow the applying English
legislation and our own guiding principles. They do not affect your statutory rights.
The term “Cloudberry Living” or “us” or “we” refers to the owner of the website
whose registered office is Cloudberry Living Ltd, Printing House, 66 Lower Road, Harrow. HA2 0DH.
The term “you” refers to the user or viewer of our website.
We may change these Terms and Conditions at any time. Any changes will take effect
on the date they are posted on the website.
If you have any questions, please contact our customer services
via the Contact Form on
The cloudberryliving.co.uk website (“the website") can be contacted at:
Printing House, 66 Lower Road
Phone: +44 (0) 7780 693 034
Cloudberry Living is owned and operated by Cloudberry Living Ltd. Registered office:
Printing House, 66 Lower Road, Harrow. HA2 0DH, United Kingdom.
Company No: 6203364 Registered in England and Wales. VAT Registration Number: GB 991061908.
Prices and Promotions
All prices and charges on the website are shown in UK pounds Sterling. They include
any VAT payable but exclude delivery charges.
Although we endeavour to ensure that all pricing information on the website is accurate,
occasionally an error may occur and goods may be mispriced. If we discover a pricing
error we will, at our discretion, either: contact you and ask you whether you wish
to cancel your order or continue with the order at the correct price; or notify
you that we have cancelled your order. We will not be obliged to supply goods at
the incorrect price. If we do cancel your contract we will re-credit to your account
any sum deducted by us from your credit card as soon as possible but in any event
within 30 days of your order. We will not be obliged to offer any additional compensation
for disappointment suffered.
Prices that are reduced for sales and promotions are only valid for the specified
Overseas orders may be subject to import duties and taxes, which are levied once
a shipment reaches its destination country. We have no control over additional customs
charges and as such, these charges are to be paid by the purchaser.
We reserve the right to adjust prices, offers, goods and specifications of goods
on the website at our discretion at any time before (but not after) we accept your
Making a purchase online at cloudberryliving.co.uk is fast, easy and secure and
available 24 hours a day, 7 days a week. Just browse our store, and add any items
that you wish to buy into the shopping basket. After you have finished your selection,
click on 'Continue to Checkout' and you will be asked for a few details that we
need to be able to complete the order. You will have an opportunity to check and
correct any input errors in your order up until the point at which you submit your
order by clicking the ’submit order’-button on the secure ordering page.
By placing an order with us you will be deemed to have read, understood and agreed
to these Terms and Conditions.
After submitting an order to us we will send you a transaction confirmation email
with your order number and details of the goods that you have ordered. If you do
not receive this email please contact us
via the Contact Form on the website stating your order number
so that we
may investigate and confirm that your order has been placed successfully. We also suggest that you check your spam folder as your email provider may have classified the email as spam. If you add email@example.com, firstname.lastname@example.org and email@example.com (if you want to receive our newsletter) into your address book, you should be able to prevent future mails from us being incorrectly delivered to your spam folder.
Please note this email is an acknowledgement and is not an acceptance of your order.
A contract between you and Cloudberry Living for the sale of our products will only
exist once an order has been accepted, processed and dispatched to you.
Should we be unable to fulfil an order due to an item being out of stock or discontinued,
we will contact you by e-mail and you will have the option to wait until the goods
are available from stock, or cancel your order in accordance with our cancellation
and returns policy.
All dates quoted for delivery are estimated delivery dates only and may be subject
to change and we can accept no liability for any loss or damage (whether direct
or indirect) for delivery at any time other than the estimated date for delivery.
Refusal of transaction
All orders made by you through the website are subject to acceptance by us. We may
choose not to accept your order for any reason and will not be liable to you or
to anyone else in those circumstances.
To be eligible to purchase products from us on this website and form a contract
- Be at least eighteen years of age.
- Register using your real name, phone number, e-mail address
and payment details.
- Provide a shipping address that is not a PO Box.
- Use a valid credit/debit card that is acceptable to our bank
We cannot accept your order if any of the following occurs:
Right to Withdraw Goods
- We cannot charge your credit card for some reason.
- If we are unable to deliver for reasons out of our control
or if we do not have the product(s) in stock.
We reserve the right to withdraw any goods from the website at any time. We will
not be liable to you or anyone else for withdrawing any goods from the website.
The total cost of your order is the price of the goods (VAT included) plus delivery
charges as set out in the Delivery and Risk section below, and will be confirmed
to you on the final step before you click on the ’submit order’-button.
Payment can be made by most major credit or debit cards.
You confirm that the credit/debit card that is being used is yours. All credit/debit
cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your card refuses to authorise payment we will not accept your
order and we will not be liable for any delay or non-delivery and we are not obliged
to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of
our processing of your credit/debit card payment in accordance with your order.
We dispatch items anywhere within the UK and the EU. Unfortunately we are unable to deliver to countries outside the EU.
We dispatch your items as they are available using recorded delivery. Someone will be required to sign for receipt of the package.
Stock permitting, all orders are usually dispatched within 24 hours of being accepted. In the event that an item is temporarily out of
stock (please refer to the item description on our website for an estimated delivery time), we will send it as soon as it comes in and
notify you of the dispatch by email. We only charge for delivery once per order even if we send out more than one parcel.
Our normal procedure is to dispatch your whole order in one parcel. If you have ordered goods with different availabilities and it is
particularly important to you that you receive goods as they become available, please let us know by email. We offer two delivery options
in the UK:
1. Standard Delivery
Cost £4.95 per delivery address in the UK mainland and £9.95 per non-mainland UK address. Please allow 5 working days for your delivery if you order before midday Monday - Friday (excluding bank holidays).
2. Express Delivery
Cost £9.95 per delivery address in the UK. Monday to Friday only (excluding bank holidays). This guarantees delivery of your order within two working days, providing your order is received by us before 8.00pm.
We will use our reasonable endeavours to ensure that this estimated delivery time is met but we cannot accept any liability for late deliveries, which are due to circumstances outside of our reasonable control.
We dispatch your items as they are available using International Signed For Delivery and therefore someone will be required to sign for the package.
Within the EU shipping is charged at £19.95.
Orders will be sent to the delivery address that you specify when placing your order.
We cannot be held responsible if this delivery address is incorrect. We cannot take
responsibility for a lost or stolen parcel if you request it is left somewhere rather
than signed for at your address.
On occasion items maybe lost in transit. If this occurs, please contact our customer
via the Contact Form on the website
by quoting your order number and full
delivery address and we will investigate with the carrier.
Cloudberry Living Ltd. is responsible if the shipment is damaged or lost during
transportation to the customer. If you, when receiving a shipment, notice that it
is visibly damaged, you should mark it ‘broken’ or ‘damaged’ in your signed receipt
and immediately report it to the transportation company.
Once you have received the goods, all risk of damage to, or loss of, the goods shall
pass to you. If you intend to cancel your order in accordance with the cancellation
and returns policy, you must keep good care of the goods pending their return to
Please note that if the parcel is damaged or lost when returning it on your request,
you are responsible for loss or damage. We suggest that you return products in the
original container or similar if possible. We also recommend that you obtain a certificate
Cancellation & Returns
Should you wish to cancel or return any of your goods, you may only do so in accordance
with our cancellation and returns policy:
Prior to Delivery
At any time contacting our customer services team, quoting your order reference
via the Contact Form on the website providing your goods have not already
been dispatched. If the goods have been dispatched then please follow our returns
policy as detailed below.
If you receive the goods after you have cancelled your order but the order has already
been dispatched then you must send the goods back to us, without unpacking them,
at your own cost and risk. Once you have notified us that you are cancelling your
contract, and provided that the goods in question are returned by you and received
by us in their original condition, any sum debited from your credit card will be
re-credited, less the delivery costs, to your account within 30 days.
Conformity of Goods
If the goods we deliver are not what you ordered, are damaged or defective, or the
delivery is of an incorrect quantity, we ask for goods to be examined as soon as
reasonably possible after delivery and if possible you notify us of the problem
via the Contact Form on the website within 7 working days.
If you notify a problem to us under this condition, our obligation will be, at your
- To make good any shortage or non-delivery
- To replace any goods that are damaged or defective
- To refund to you the amount paid by you for the goods in question
If the return is a result of a mistake by Cloudberry Living we will refund the delivery
charge, otherwise the delivery charge is non-refundable. Replacement items will
be sent to you free of delivery charges.
Refunds will be made in the same form of payment that was originally used, within
30 days of us receiving your return.
You may cancel your order (or any part of it) for any reason within 7 working days
of receipt of the goods. In order to do so, please simply contact us
via the Contact Form on the website. We will issue you with a returns reference
number and ask that you mark it clearly on the packaging and pack the item(s) in
the original packing and return the item(s) to us. The item(s) must be unused, in
its original condition with all tags attached.
The purchasing sum, shipping costs deducted, will be refunded within 30 days from
the day the product reaches Cloudberry Living Ltd. If you use your right to return
a product, the shipping costs will be paid by you.
The returns address is:
Cloudberry Living Returns
Your rights to return goods are protected under the EU Distance Selling Directive
which can be found at http://www.berr.gov.uk/files/file14633.doc
We take every care that the product information on our site is correct. However,
specifications and descriptions of products on this website are not intended to
be binding and are intended only to give a general description of the products.
Every effort is made to reproduce colours accurately but slight variations may occur
due to technical reasons. Some of our products are hand-made or made from natural
materials and may vary slightly from the picture. They may also have small imperfections,
which to us only indicates that these pieces are not mass-produced and are individual
Each provision of these Terms and Conditions of Sale shall be construed separately
and independently of each other and the validity of any one part shall not affect
the validity of any other part.
Limitations of Liability
While Cloudberry Living uses reasonable endeavours to ensure that the information
on this website is accurate and up to date, it does not give any warranty as to
its accuracy or completeness and Cloudberry Living will not be responsible for any
errors or omissions or for the results arising from the use of such information.
While Cloudberry Living takes all reasonable steps to ensure a fast and reliable
service, it does not guarantee that your use of this website will be interruption
or error free and will not be responsible for any disruption, loss of or corruption
of any material in transit, or loss of or corruption of material or data when downloaded
onto any computer system.
We will take all reasonable care, in so far as it is in our power to do so, to keep
the details of your order and payment secure but, in the absence of negligence on
our part, we cannot be held liable for any loss you may suffer if a third party
procures unauthorised access to any data you provide when accessing or ordering
from the website.
The entire liability of Cloudberry Living under or in connection with any contract
for any products to which these conditions apply shall not exceed the price of the
products, except as expressly provided in these conditions.
Cloudberry Living will not be liable to you or be deemed to be in breach of these
terms and conditions or any other contract with you by reason of any delay in performing,
or any failure to perform, any of its obligations in relation to the products ordered
by you if the delay or failure was due to any cause beyond its reasonable control.
These Terms and Conditions of Sale shall be governed by the laws of England and
you agree to submit to the non-exclusive jurisdiction of the English courts. We
are required by law to inform you that sales can be concluded in English only and
that no public filing requirements apply.
This website and its content are copyright of Cloudberry Living Ltd. All rights
reserved. Any redistribution or reproduction of part or all of the contents in any
form is prohibited other than the following:
- You may print or download to a local hard disk extracts for your personal and non-commercial use only.
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially
exploit the content. Nor may you transmit it or store it in any other website or
other form of electronic retrieval system.