Delivery & Returns

Just a short message to all our customers. We are a small husband and wife team and are running Cloudberry Living from our home office and our own storage, thus reducing any risk to ourselves and others.  We will continue to do this but will of course follow any guidlines given to us from official sources, the Government and Public Health England as and when is necessary.  We are packing any orders we have ourselves and sending out through our normal couriers, who themselves are under instruction from their own businesses on any Health & Safety measures needed. All orders will be sent as normal but some delay could be possible, any next day Express orders cannot unfortunately be guaranteed at this time.

We thank you for your continued support and we will endeavour to keep our business running through these difficult times.  

Stay Safe & Well Everyone.  Alicia & Steve xx

We endeavour to be as eco friendly as possible. We pack your order in re-used cardboard boxes and fill the gaps with recyclable paper 'nuts' and re use any paper filling we have available. So you can either re-use the packaging yourself, or put it in the recycling bin.

We are fully UK based company and warehouse, so any returns are easy to make. 

The majority of standard deliveries are by Royal Mail (tracked on delivery or attempted delivery service) or DPD fully tracked service. 

Free Delivery on all accessory orders over £85, UK only. Excludes large rug deliveries. Furniture deliveries which are free over £2000.

Standard Delivery, usually 2-4 working days UK - £4.75, available for all UK postcodes.

Saturday Delivery, UK Mainland only - £15. Orders must be made by 12pm Friday, excluding Bank Holidays when orders must be by 12pm Thursday.

Express Delivery, UK Mainland only - £8.00. Next Working Day if ordered before 12pm. This option is found on the SHIPPING page after the basket page. EXPRESS orders placed after 12pm on a Friday and over the weekend, will be dispatched on Monday (Tuesday if a bank holiday) for delivery next day.

Excludes - (Northern Ireland-BT, Channel Islands-JE,GY, Isle of Man-IM, Scottish Highlands and Islands, Scilly Isles-TR)
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Large Rug Delivery, UK Mainland only - £10

Furniture

Small Furniture - £10. UK Mainland only, please contact for a quote for any of the following postcodes-

Medium Furniture - £28. UK Mainland only, please contact for a quote for any of the following postcodes-

Large Furniture - £58. UK Mainland only, please contact for a quote for any of the following postcodes-
(Northern Ireland-BT, Channel Islands-JE,GY, Isle of Man-IM, Scottish Highlands and Islands, Scilly Isles-TR)
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

All furniture deliveries are a doorstep service only and will normally be driver only so someone must be available at the delivery address to assist. 

Furniture deliveries are signed for services. We will arrange with you the day your order will be delivered. If then there is no one to receive your order, a redelivery charge will be made, this being the full redelivery cost.

Republic of Ireland Deliveries - £15

European Deliveries - £22.

We will ship WORLDWIDE, so if you live outside Europe please contact us on, enquiries@cloudberryliving.co.uk, with your address, country and full order details and we will supply you with a quote. N.B. These deliveries will sometimes incur an import duty that will vary from each country and are not the responsibility of Cloudberry Living to pay.

Cancellation & Returns 
Should you wish to cancel or return any of your goods, you may only do so in accordance with our cancellation and returns policy: 

Prior to Delivery

At any time contacting our customer services team, quoting your order reference number, via the Contact Form on the website providing your goods have not already been dispatched. If the goods have been dispatched then please follow our returns policy as detailed below. 

If you receive the goods after you have cancelled your order but the order has already been dispatched then you must send the goods back to us, without unpacking them, at your own cost and risk. Once you have notified us that you are cancelling your contract, and provided that the goods in question are returned by you and received by us in their original condition, any sum debited from your credit card will be re-credited, less the delivery costs, to your account within 14 days.

Delivery

The majority of standard deliveries are by Royal Mail, not signed for service (tracked on delivery or attempted delivery service) or DPD fully tracked service, signed for or left in safe place or with neighbour if no signature is available.  We will attempt to deliver your order to the delivery address stated on your order form. Cloudberry Living will not be liable for any missing parcels should the delivery address have been entered incorrectly. Usually 2 attempts at delivery will be made and a contact card to pick your parcel up or to arrange redelivery with the courier will be left if for some reason the parcel cannot be delivered as above.

 

After Delivery

You are able to return any goods, for whatever reason, by notifying us within 14 days of receiving your goods, save for the specific items detailed below. You must then return the goods to us, unused and in resaleable condition, within 14 days of notifying us. Any items that are returned with any kind of damage may result in a charge being made and a reasonable amount may be taken from the refund to compensate this. If items are not returned within the 14 days we allow, your return may not be accepted and will be returned to you, or a restocking charge of 25% of the returned product value will be levied.

Jewellery - We do not accept returns of any Edblad earrings due to Health and Safety reasons.

Wallpaper - Due to batch variation we generally do not hold stock of wallpapers. Orders are placed individually per customer. Please ensure you have calculated your area correctly and ordered the correct amount of rolls as they are non – refundable and non – returnable unless faulty. If faulty or damaged on receipt please see our “after delivery section” on how to contact us. 

Tapered & Cone Candles Orders - All candle orders must be checked within 48 hours of delivery and any damages or shortages must be notified to us within this time frame by email. Due to the delicate nature of these tapered and cone candles, Cloudberry Living cannot accept any claims after this timescale.

Candle returns - All candle returns must be sent back to us wrapped as they were sent out, securely so not to move around in the box they are packed in and without being used in any way, this includes being placed into candle holders. Any candles being returned scuffed and marked will have a reasonable percentage of purchase value deducted to reflect the resale value of the candles concerned, usually between 20-30%. Any broken return candles will not be refunded.

If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we ask for goods to be examined as soon as reasonably possible after delivery and if possible you notify us of the problem via the Contact Form on the website within 7 working days. 


If you notify a problem to us under this condition, our obligation will be, at your option: 

  • To make good any shortage or non-delivery
  • To replace any goods that are damaged or defective
  • To refund to you the amount paid by you for the goods in question


If the return is a result of a mistake by Cloudberry Living we will refund the delivery charge, otherwise the delivery charge is non-refundable. Replacement items will be sent to you free of delivery charges. 

Refunds will be made in the same form of payment that was originally used, within 14 days of us receiving your return, usually around 10 days. 

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