Privacy Policy

We are committed to providing users with an Internet experience, which respects their privacy. We adhere to the requirements of the UK Data Protection Act 1998.

About this Statement - Your Consent
The purpose of this statement is to explain to you how we may use your personal information. By using the Cloudberry Living website at www.cloudberryliving.co.uk or www.cloudberryliving.com you agree to this use. 


Information you provide and how we use it
Personal Details-

We require personal details such as your name, address, e-mail, phone number, credit card, product and order details so that we can process your order (including taking steps to prevent fraud). This information is shared only with any companies involved in taking payment, picking & packing and delivering your order. These details are used on each companies secure systems and in accordance with their own privacy and data protection policies. 

Payment - Sage Pay, Paypal

Picking & packing - Flostream Ltd (our warehouse partners)

Deliveries - Reputable UK and International couriers including DPD, Royal Mail, Kangeroo, UPS. We may also use other countries postal services to complete deliveries such as USPS for worldwide deliveries.

Information about your use of the Website
In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to our site. This is anonymous aggregated data collected by Google, Bing and other search engine providers.

Our Products and Services
We use an opt in button for customers to subscribe to our newsletter list, this list is held on Mailchimp.com and these details are used only for Cloudberry Living custmer newsletters alone, we do not share these details. They are held in accordance to the Mailchimp security and privacy policy, this can be viewed here - https://mailchimp.com/legal/privacy/
If, after you have registered your email address, you do not want to receive marketing information from Cloudberry Living then you can unsubscribe at any time by either contacting us or in the ‘Your Account’ section on www.cloudberryliving.co.uk, and also when you receive a newsletter email by choosing the unsubscribe option.

Who do we pass personal information to?
Third Parties
Unless it is necessary to process your payment or to fulfil your order (including for the delivery of goods and services you have ordered), we will not provide your personal information (i.e. information you supply that identifies you) to any third party without your consent, or unless we are required to do so by law.

Ways in which we might use your information to fulfil your order may include passing it on to our payment service provider in order to process your order or passing it to our fulfilment company to be able to deliver your order or to employees and agents of Cloudberry Living to administer any products and services.

We may also provide some general statistical information about the user base, sales patterns, traffic volumes and related matters may be passed on to reputable third parties. However, these details will not include information personally identifying the individual user.

Other Links
Please be aware that our site may link to other web sites, which may be accessed through our site. We are not responsible for the data policies, content or security of these linked web sites.

Internet Security Technology
When you place an order with us using our secure online order form and web browser such as Safari, Microsoft’s Internet Explorer, Firefox or Netscape’s Navigator, the order is encrypted. The use of SSL encryption scrambles data sent from the browser to the cloudberryliving.co.uk server in a way that only Cloudberry Living can access.

Checking your browser security
You will notice that when you look at the location (URL) field at the top of the browser it begins with https: instead of the normal http: This means that when viewing pages on Cloudberry Living website, you are doing so securely. You can also verify the security of a document by checking the security icon in the address bar of your browser (usually a lock and key padlock or a solid gold key depending on your browser and version). This is your assurance that your browser and server are communicating securely. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone. When our Secure Payment Server has received your credit card information it is sent directly and encrypted to the PROTX server and will never be stored or saved at the cloudberryliving.co.uk website.

Security of your personal data is of highest priority to us. This is why we have utilised encryption technology to guarantee unauthorised parties have no access to personal and credit card details as they are passed over the Internet. This has been independently verified. Also, under no circumstances will we pass on your personal details to any other company other than for the purpose of delivery of your order.

This website uses Google and Bing AdWords

This website uses the Google and Bing AdWords marketing and remarketing services to advertise on third party websites (including Google and Bing search pages) to previous visitors to our site. We also run a shopping feed on these search providers so you may of been sent to our site through an advert having not visited out site before, these ads are shown by the providers based on your search criterias. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Cloudberry Living website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for your cookies and how Google advertises to you using the Google Ad Preferences page, and if you want to you can turn off the ads personization by adding a plug in



Contact Us
If you have any comments or queries in connection with our privacy policy, please contact our customer services team via the Contact Form on www.cloudberryliving.co.uk.

Please Note: Cloudberry Living reviews its privacy and data protection policy periodically. We reserve the right to modify our privacy and data protection policy at any time without notice. Any changes to the policy will be posted on this page. Any comments or questions concerning this policy should be raised via the Contact Form on www.cloudberryliving.co.uk.

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